Put Your Trust In GlobalSync
The rise of the Internet has dramatically changed the way customers learn about and buy insurance. It has created a very savvy buyer with access to more insurance options and more direct distribution channels. As a result, profit margins are shrinking, lower conversion rates are making acquisition quotas more difficult to attain, and the cost to retain customers is increasing. So, as the insurance industry strives to grow in a very competitive and uncertain market, it is important, at a minimum, to maintain your top line, while reducing overall costs.
Research has shown that customer satisfaction in the insurance industry is closely tied with first call resolution. GlobalSync has the people, processes, and technology to make sure your calls are handled right, the first time. At the same time, we understand the importance of supporting your growing distribution network, including agent relationships and direct marketing channels, as well as the new opportunities created by the Internet. In addition, we have the tools and technology to integrate and help you maximize the benefits from all of these channels working together.