Satisfy the Empowered Healthcare Consumer
Today’s healthcare sector is becoming a whole new industry in many ways: government reform, empowered consumers, new business models, and rapidly evolving technology are reshaping the industry on a daily basis. To thrive in this landscape, healthcare organizations must overcome the challenges of serving a new and empowered consumer base.
Take Out Costs While Improving Service
By using analytics to identify issues impacting member and provider effort in the contact center, we can help you take out costs while improving satisfaction across the customer lifecycle: sales and enrollment, member services, provider services, and retention and loyalty. To build greater loyalty, GlobalSync offers a proven account management model that lets you engage with members and providers more deeply and effectively.
- Member and provider customer service and retention
- Inbound and outbound sales and service
- Back office operation