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Retail

Serve Consumers in the Channel of Their Choice

Whether in your store, on their smartphone, using chat from their desktop, or on the phone, your customers expect nothing less than seamless and easy service experiences, regardless of the channel they use.

GlobalSync’s solutions for retail optimize customer service and sales across channels to improve customer satisfaction, build loyalty, grow revenues, and reduce operational costs.

GlobalSync can help you take out costs while improving customer satisfaction and revenue across the customer lifecycle: customer service, sales, credit check, and collections. We combine global services, innovative technology, and advanced analytics into a customized solution designed to meet your specific business needs, including:

  • Customer Service
  • Sales for B2C and B2B
  • Store Support
  • Card Services
  • Back Office
  • Warranty
  • Collections
  • Technical Assist

 

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References

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NE Marketing

NE in Florida

I’ve used Global Sync for over 2 years. Biggest factors that separate this center from the rest is uptime is impeccable and middle management is very receptive and active. I would recommend Global Sync to anyone.

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Dave S.

Operations Manager at Tru-Serve, Inc.

Thank you for helping our company grow. We have been looking for a company that can handle our back office support and answering our phones. By answering our day time over flow calls and after hour’s calls gives us 24Hr live answer service. Receiving a call and email of the client’s message really works. I am so glad we are working with your company. Globalsync has even help with tech support for our computer systems and internet and direct mail marketing. I would recommend your company to anyone that has business needs.

Thank you again for all the support!!

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AskProMD, Inc

AskProMD, Inc

Globalsync has helped us retain and better serve our customers. Since joining with them our customer retention rates have increased by almost 20%.